The technologies of this era have advanced so much that businesses that fail to keep up with change often find themselves stuck in the middle of nowhere. Any business that deals with customers needs customer support software that keeps everything in check and managed in the most organized way.
There is only enough you can do manually including managing email lists, answering customer queries, maintaining proper sales entries, and much more. Therefore, cloud-based knowledge base software has become a necessity for companies looking to maximize operational efficiency and save lots of time & costs.
A Complete Virtual Environment
Cloud-based systems are designed to keep you from the hassle of going back and forth, and to make it easy for you to offer uninterrupted service to your customers. The best part about these apps is that they help develop a proper knowledge base, packed with documents needed to make important business decisions.
All Your Problems Solved!
So, here we have listed top 6 cloud-based knowledge management systems that have been rated best by its users and everything else you need to know about them to make a sound purchase decision.
Brief Introduction
XWiki is an open-source platform that allows businesses to manage and develop knowledge bases including documentation, websites, and different workspaces. This platform can be great for professionals looking to grow their company with easy management tools.
Features
This software offers complete cloud-based support to businesses in terms of cost, time, efficiency, administration, and management of workspaces. This platform also features a custom development tool that gives users a chance to develop and design applications as they desire, giving them complete freedom. Companies’ part of this platform can easily export their data, giving them complete ownership of their data and information. What makes this software so appealing is that it is available for small and big companies alike and makes deployment completely hassle-free and efficient.
Price
Users can sign-in and test this platform in beta version completely free of cost for 6 months. After the completion of 6 months, the service charges of this platform are $5 71 cents per month.
Brief Introduction
Confluence is an efficient cloud-based knowledge base system that offers its users a chance to search and share information to complete important business tasks. This wiki software is designed for small and big-sized businesses with a diverse range of tasks at hand.
Features
Confluence offers an array of features to businesses including the following:
- Editor
- Feedback
- File Collaboration
- Templates
- Permissions
- Workspace Categories
- Blogs and Discussion Forums
- Page and File Versioning
- JIRA Integration
- Add-Ons
Price
The price is set at $10/month for 10 users.
Brief Intro
ProProfs is a knowledge management application that is designed to create easily searchable online questions for the improvement of customer service. This software makes it easy for customers to access how-to articles and questions across all devices.
Features
This software consists of some essential knowledge management features including the following:
- Self-Learning
- Self Service Portal
- FAQ
- Document Management
- Content Management
- Cataloging / Categorization
- Advanced Search
Price
Business Package – $137 per month (annually)
Enterprise Package – $155 per month (annually)
You can also look at the details of these packages at www.proprofs/knowledgebase
Brief Introduction
Bitrix24 is a highly efficient cloud-based knowledge base application that is designed for helping small and medium-sized companies on collaboration, knowledge management, communication, and social networking. Blogs, FAQs, and Wikis allow businesses to make use of knowledge bases for enhanced work efficiency.
Features
Bitrix24 includes a wide range of cloud-based features for enhanced workflow including the following:
- Self-Learning
- Self Service Portal
- Guided Problem-Solving
- Full Text Search
- FAQ
- Document Management
- Discussion Boards
- Data Management
- Collaboration
- Cataloging / Categorization
- Advanced Search
Price
Free package with 5 GB online storage (limited features).
Plus Package – $39/month
Standard Package – $99/month
Professional Package – $199/month
Brief Introduction
eXo Platform is a cloud-based knowledge base platform that is designed for companies looking to improve communications, connectivity, and collaboration with the entire workforce and different business activities.
Features
This open-source social intranet platform offers complete convenience and enhanced work-efficiency to its users, and includes the following features:
- Full Text Search
- Document Management
- Discussion Boards
- Collaboration
- Cataloging / Categorization
- Advanced Search
Price
$6,000 for 1 year plan with 100 users and $15,300 for 3 years with 100 users
You can also choose their white label package with price inquiry options on www.exoplatform.com
Brief Introduction
Tallium is a knowledge base platform that is designed to make knowledge sharing easy for businesses. It is also great for simplifying communications, collaboration, and management of content. The platform also has easy configuration and offers its users a chance to create and share external content.
Features
Tallium offers a complete set of incredible features that make knowledge creation, collaboration, sharing, and management easier for businesses including the following:
- Self-Learning
- Self Service Portal
- Guided Problem-Solving
- Full Text Search
- FAQ
- Document Management
- Discussion Boards
- Data Management
- Content Management
- Collaboration
- Cataloging / Categorization
- Advanced Search
Price
Tallium offers two main packages; Tallium Community and Tallium Network.
Tallium Community – $3 per user per month with minimum 300 members.
Tallium Network – $9 per user per month with minimum 500 members.
If you want to improve collaboration with your customers and employees, then make use of one of the aforementioned cloud-based knowledge base platforms. These platforms are used by numerous major companies to improve business tasks and enhance collaboration and management of content in the workplace. The use of these technologies will make work-related tasks extremely easy for everyone, giving you enough time to plan your company’s growth.
