Communications within your business are essential when it comes to making sure everything runs smoothly. A good communications system allows everyone in the business to share ideas and stay in contact throughout the day – plus, it lets you talk to your customers and maintain good customer service.
If you have a new business and you’re looking to set up communications for the first time, or if your business has been operating for a while and you think improving your communications could make things more efficient, this guide is here to help. Here’s how you can set up communications for your business in just a few simple steps:
Step 1: Do your research
Find out what types of communications systems are available, as different systems include different functions – some of which might be essential to your business, while others you might not use very often.
Step 2: Choose your communications system
Think about what type of system your business would benefit from. For example, you might be looking for a simple way for everyone in the office to talk to each other, with minimal disruption to their work. You could look into something like the voice, data and mobile services by Gamma – a communications set-up like this makes it easy to call someone if you have a question or want to find out how a particular task is progressing. It’s one of the quickest and most direct ways to talk to someone, whether they’re in another part of the office or working remotely. Voice calls tend to result in you getting an answer faster than you would, to give one example, over email, as you won’t have to wait for the other person to check their inbox.
Voice and mobile services are also useful for customer service – you’ll be able to reach out to customers over the phone, which has the potential to be really helpful for sales, as well as for answering your consumers’ questions and resolving any complaints. Plus, making it easy for customers to contact you could have the added benefit of boosting your reputation.
A communications package that includes data could be worth looking into if being able to check in with your business from anywhere appeals to you, especially if you or any of your employees find yourself working somewhere with a limited WiFi connection.
Other communication services you might find useful include video calls, which allow people to join meetings whether they’re in the office or not. This is a good option if you or any of your team tend to work remotely, or if you need to talk to everyone as a group but lack the time to schedule an in-person meeting. Video meetings also tend to be less disruptive, as everyone can get straight back to work once the meeting has finished. So, if you want your business to stay connected without falling behind schedule, video calls are definitely something you should consider for your communications package.
Step 3: Have your communications system installed
Once you’ve chosen a communications system, all you need to do is decide when you want it to be installed and set up. After that, your business can enjoy the benefits of improved communication.
